COMMUNICATION :
Exchange of ideas between two human being.
BUSINESS: Gainful activities, service/goods exchange at value.
The business of today is
- Complex
- Decision
- Time pressure
KINDS OF COMMUNICATION :
1. Verbal 2. Non-Verbal
with the help of the words /Without words
-Sound
-Facial expression
Oral /Written
-Interviewing -Memos/Letters
-Presentation -E-Mail
-Speaking -Faxes
-Telephoning -Quotations/Purchases Orders.
-Meeting -Report
-News Letters /Circular
-Brochures