COMMUNICATION :

Exchange of ideas between two human being.

BUSINESS: Gainful activities, service/goods exchange at value.

The business of today is

1. Complex
2. Decision
3. Time pressure

KINDS OF COMMUNICATION :

1. Verbal 2. Non-Verbal

with the help of the words /Without words

-Sound

-Facial expression

Oral /Written

-Interviewing -Memos/Letters

-Presentation -E-Mail

-Speaking -Faxes

-Telephoning -Quotations/Purchases Orders.

-Meeting -Report

-News Letters /Circular

-Brochures