The principles or the secrets of customer focused personnel services

  1. Understand employee’s rising expectations.

  2. Learn to manage customer expectations

  3. Keep an eye on changing employee’s need and demands

  4. Provide high quality services which differentiates you from other departments

  5. Set and achieve high service standard

  6. Accept positive employee’s suggestions and comments

  7. Keep employees informed of any development and changes that have been made.

  8. Keep a chain of relationship with employees

  9. Employees are beyond the products

  10. Appreciate complaining employees

  11. Take personal responsibility

  12. See the world from the employee’s point of view.