Understand employee’s rising expectations.

Learn to manage customer expectations

Keep an eye on changing employee’s need and demands

Provide high quality services which differentiates you from other departments

Set and achieve high service standard

Accept positive employee’s suggestions and comments

Keep employees informed of any development and changes that have been made.

Keep a chain of relationship with employees

Employees are beyond the products

Appreciate complaining employees

Take personal responsibility

See the world from the employee’s point of view.