The Trade-Off Between Prevention and Appraisal Costs and Internal and External Failure Costs

Cost-based analysis of quality in developing countries: a case study of building projects [An article from: Building and Environment]Generally speaking, companies should focus more effort on prevention and appraisal. And prevention is usually better than appraisal. Most authorities agree that the costs of internal and external failures have been largely hidden and as a consequence managers are unaware of the magnitude of the problem. Very simple steps can often be taken to prevent defects. These simple steps pay enormous dividends in terms of reducing the need for appraisal and in reducing the incidence of internal and external failures.