Quality Cost Report

Effects of internal support and consultant quality on the consulting process and ERP system quality [An article from: Decision Support Systems]Quality consultants claim that top managers often do not pay enough attention to quality since the costs of low ir?t=vishaalslair 20&l=bil&camp=213689&creative=392969&o=1&a=B000PAUQ2Mquality (i.e., high defect rates) are hidden by the typical cost accounting system. While accounting systems often report statistics concerning scrap and there may be a quality assurance department with its own budget, many of the other costs associated with defects are buried in general overhead or in other accounts. A quality cost report makes these costs visible and organizes the data so as to help managers make trade-offs. Since the reports are really just attention-directing devices, the numbers in the reports do not have to be precise.

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