Effectiveness Effectiveness trends are those that directly affect the relationship between the enterprise’s customers and its environment. Efficiency Efficiency trends affect the internal structure and…

To meet business and technology needs, a new class of technology, called middleware is emerging. Integration based on middleware makes financial sense. Customers are reluctant…

Market leaders use three types of e-business designs to narrow their focus and retain leadership, because they know that few organizations can do many things…

To create innovative business designs that deliver value, we must first answer some questions:- First answer the question; What business design do we need to…

The reason for the success of many organizations is their ability to use state-of-the-art technology to transform themselves. They do three things well as follows:-…

Successful companies no longer just add value, they invent it. To invent value, managers must reverse the traditional value-chain thinking (inside-out models) by which businesses…

To perform self-diagnosis, ask yourself following questions about the impact of customer, business, and technology trends on your company:- Has the recent wave of technology…

Operational excellence involves providing the lowest cost goods and services while simultaneously minimizing problems for the customer. A business with a focus on operational excellence…

Service excellence involves selecting a few high-value customer niches, then making a concerted effort to serve them well. A firm with service excellence will be…

Continuous innovation demands dedication not only to providing the best possible products, but also to offering the customer more exciting features and benefits than your…