This level would require the knowledge office to measure the performances of the corporate and the individual performances after effective dissemination of knowledge through the KMS. The information, which has been gathered, has to be used effectively for better performance of the organization and the individual.
An effective KM should have the following feature: acquisition, creation, packaging, or application of internal and external knowledge as a primary objective of the work. The inputs and the outputs will have high levels of variability and to a certain extent some degree of uncertainty equivocally, and incompleteness. The process of knowledge work tends to be variable, and difficult to analyze as a set of procedures or steps. Characterized by exception rather than routine, it is performed by professional or technical workers with a high level of skill and expertise. Knowledge and work processes include such activities.
Any Knowledge Management project should essentially have the following four components-
1. Create KR (Knowledge Repository) – involves finding and collecting internal knowledge and best practices. Some of the knowledge may be found in organizational documents such as memos, reports, and presentations and can be easily stored in a repository. Other knowledge is discovered through discussion. Discussion databases are another form of knowledge repository. Tools like Lotus Notes and Microsoft Exchange Server facilitate these discussion databases.
2. Improve knowledge Access- involves determining ways to facilitate finding the person with the required knowledge and then transferring the knowledge to another person. Sometimes, simply storing the knowledge in a repository is not sufficient. Face to face transfer of knowledge can be more effective. Technology, such as desktop video conferencing, can enable face-to-face knowledge access.
3. Enhance knowledge Environment- involves changing the way people work. Employees are encouraged to share knowledge as well as reuse existing knowledge. Coaching and training in learning and sharing practices will probably be necessary. This may be a very difficult task if the organization’s culture does not currently share information.
4. Manage Knowledge as an Asset- involves demonstrating that effectively using the knowledge management repositories or face-to-face transfer of knowledge has allowed the organization to save or make money. This is currently difficult, but will probably become more accepted as knowledge management becomes more widely used.