This level would involve the design of repository, collaboration, dissemination, and hardware specifications. Technology requirements as in Capture, Store, Search, Retrieve, Message, Structure, Navigate, Share, Collaborate, Synthesize, Solve, Recommend, Integrate, Maintain in Detail the process and functionality scope of the system, Process would/may overflow as the input as the input of another process. Hence knowledge could not necessarily be sequential. After knowledge is acquired, synthesized, or created, it needs to be codified, accessed and transferred again. The knowledge cycle is supported by collaboration.
Functional scope would include the technology, comprising of KM. Functionality as in semantics collaboration, visualization and scale. Semantic functionality utilizes technologies such as clustering, categorization, linguistics analysis, data extraction, and knowledge maps. It would also include functionality filters identification of experts, and alignment of users into communities (net groups threaded conversations, network directories). Visualization addresses navigation and retrieval. Scale addresses the range of data types and physical locations available to KM users.
Technology requirement scope lists technologies that collectively comprise full function KM. Not every enterprise needs all functions, and no KM vendor/tools fulfill all of these requirements. The selection of technologies is preceded by the clear definition of KM strategy and scope. KM deals with enterprise-wide structured/unstructured data source, representing multiple data types and formats. KM must bridge knowledge resources to be accumulated as in the process of existing knowledge, knowledge sharing, knowledge discovery, identification of intellectual assets of the personnel of the organization and implementation of KM framework.
The level 2 of the system should allow us to summarize the planning and tracking of the entire process. The process is under the control of a knowledge office and each knowledge worker has the right to make the necessary contribution to the system.
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