Keeping the Internal Organization Focused on Operating Excellence

There are several actions that organizational leaders can take to promote new ideas for improving the performance of value chain activities:

  • Encouraging individuals and groups to brainstorm, let their imaginations fly in all directions, and come up with proposals for improving how things are done
  • Taking special pains to foster, nourish, and support people who are eager for a chance to try turning their ideas into better ways of operating
  • Ensuring that the rewards for successful champions are large and visible and that people who champion an unsuccessful idea are not punished or sidelined but rather encouraged to try again
  • Using all kinds of ad-hoc organizational forms to support ideas and experimentation
  • Using the tools of benchmarking, best practices, re-engineering, TQM, and Six Sigma quality to focus attention on continuous improvement

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