In this article
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INTERNAL COMMUNICATION
Is between the people in the organisation. The following are the types of internal communication that operate within firms.
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Horizontal – managers dealing with managers
Upward – workers dealing with supervisors/manager
Functional – dept. managers dealing with other dept. managers
Downward – MD giving orders to other lower level staff members
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EXTERNAL COMMUNICATION
Takes place between a business and other parties (people, agencies, other firms).
This also includes, banks, suppliers, customers, insurance companies, interest groups, revenue commissioners, and Government depts. Etc.
Examples
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Internal Communication
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External Communication
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OralØ Face to face
Ø Internal phone system
Ø Intercom
Ø Meeting
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OralØ Face to face
Ø Radio
Ø Telephone/answering machine
Ø Public meeting
Ø Mobile phone
Ø Pager
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WrittenØ Report
Ø Notice board
Ø Internal magazine
Ø Suggestion box
Ø Internal computer network
Ø Memorandum
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WrittenØ Newspaper
Ø Post
Ø External computer network
Ø Press statement
Ø Business documents
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VisualØ Flip charts
Ø Overhead projector
Ø Slides
Ø Video
Ø Line graph
Ø Pie/Bar chart
Ø Pictogram
Ø Break even chart
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VisualØ Internet/email/www
Ø Video-conferencing
Ø Teleworking
Ø Fax
Ø Electronic Data Interchange (EDI)
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