Importance of communication
For manager – employee relations:Effective communication of information and decision is an essential component for management-employee relations. The manager cannot get the work done from…
Business Communication
Seven elements of the communication process
The seven elements of the communication process are:(1) the communication source,(2) the message,(3) encoding,(4) the channel,(5) decoding,(6) the receiver, and(7) feedback. Before communication can take…
The two best-known types of nonverbal communication
1.Body language — refers to gestures, facial expressions, and other body movements that convey meaning. A person frowning “says” something different from one who’s smiling….
Six barriers to effective communication that managers face
1. Filtering: The deliberate manipulation of information to make it appear more favorable to the receiver. For example, when a person tells his or her…
Three common communication networks, or patterns of communication, that emerge in organizations
Chain Network—communication flows according to the formal chain of command, both downward and upward. If accuracy is important, the chain network works well. Wheel Network—communication…
Community of practice
Communities of practice are groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their…
Briefly explain the two types of informal communication known as the grapevine and rumour
The Grapevine Three main characteristics of a grapevine: First, it is not controlled by management. Second, it is perceived by most employees as being more…
Data Protection Act (1988)
Businesses nowadays now keep a lot of written records about customers. As a result the business comes under following act: Data Protection Act (1988) The…
Written Communication
This is used primarily if the information to be communicated is detailed, complex and requires a copy. They should be accurate, brief & easily understood….
Oral Communication uses speech to convey meaning.
One of the principal forms of oral communication within the business environment is that of meetings. Meeting – is a gathering of people to exchange…