As CRM infrastructure becomes more widely accepted, we anticipate that customer needs and expectations are going to change subtly across various channels. The Rise of…

Stage 1: The Cross-Functional Business Unit. The driving goal of the organization in this stage is to produce dependable, consistent, quality products and services at…

Effectively managing the transformation to a process-centered organization will be critical to the success of the twenty-first-century organization. Every aspect of the modern organization is…

Your company may be forced to take the integration route for a variety of reasons, including better customer care, new competitive conditions, or the need…

Technology is no longer an after thought in forming business strategy but the actual cause and driver. The technology has deep impact on business strategy…

E-Business = Structural Transformation e-Business results in growing pace of application innovation, new distribution channels and competitive dynamics that are baffling even the smartest managers….

Inability to overthrow the dominant, outdated business design often leads to business failure. Perhaps the greatest threat the companies face today is adjusting to nonstop…

The goal of new business designs is to create flexible outsourcing alliances between companies that not only off-load costs but also make customers ecstatic. In…

E-commerce is enabling companies to listen to their customers and become either the cheapest, the most familiar or the best. In recent years, value innovation…