Successful companies no longer just add value, they invent it. To invent value, managers must reverse the traditional value-chain thinking (inside-out models) by which businesses…

To perform self-diagnosis, ask yourself following questions about the impact of customer, business, and technology trends on your company:- Has the recent wave of technology…

Operational excellence involves providing the lowest cost goods and services while simultaneously minimizing problems for the customer. A business with a focus on operational excellence…

Service excellence involves selecting a few high-value customer niches, then making a concerted effort to serve them well. A firm with service excellence will be…

Continuous innovation demands dedication not only to providing the best possible products, but also to offering the customer more exciting features and benefits than your…

Planning for the future requires managers to become trend spotters in an environment in which the globalization of markets and the pace and scope of…

Effective business design and execution depends on how managers use technology to deliver services faster, cheaper and with better quality than their competitors. Following is…

E-commerce is slowly affecting the distribution channels through which consumers and businesses have traditionally bought and sold goods and services. The online channel provides sellers…

Unquestionably, the opportunities for digital revolution are many and largely unexplored. An entrepreneurial manager should begin by looking for ways to anticipate consumer trends, foresee…

Consumer Trends Speed of Service Self-Service Integrated Solutions, not piecemeal products Service /Process Trends Convergence of Sales and Service: Customization and Integration Ease of use:…